By accessing, subscribing to The Laboratory Collective products, or using any Laboratory Collective operated Site or mobile application (or any content, service), (collectively, the “site”), you agree to abide and be bound by the terms described herein.
By purchasing a Subscription Box from The Laboratory Collective, you agree to the following terms and conditions and acknowledge that your subscription has an initial and recurring payment charge at the then-current subscription rate. You accept responsibility for all recurring charges prior to cancellation, including where applicable any charges processed by The Laboratory Collective after the expiration date of your payment card. You also acknowledge that The Laboratory Collective Science Subscription is a surprise box and that you are knowingly buying a box of undisclosed items. Refunds and/or exchanges will not be issued except in cases of damaged merchandise.
Any introductory discount applied on the 6 month subscription means your first month is an introduction month. It also means you have a minimum of another 6 payments due on your commitment term before you can cancel.
Automatic Subscription Renewal Terms
Your subscription will be automatically renewed for successive periods as selected during purchase, and your payment method will automatically be charged for each successive period at the then-current subscription rate until you cancel your subscription renewal.
By signing up to a subscription box with The Laboratory Collective, you understand and agree you will be charged at the standard rate and that any promotional codes used as a new customer at signup do not transfer or apply to your renewal fee. The Company does not accept any responsibility or offer refunds for ‘auto renewals’ proceeding if you have failed to cancel your subscription before your next renewal date. You understand and agree that you will be automatically billed after your current subscription of 1, 6 or 12 months expires unless the subscription is 'set to cancel' before your final payment date in your initial commitment.
YOUR SUBSCRIPTION IS CONTINUOUS UNTIL YOU CANCEL AND, IF YOU CANCEL YOUR MEMBERSHIP BEFORE THE END OF AN EXISTING SUBSCRIPTION PERIOD, YOU WILL BE CHARGED FOR THE REMAINDER OF THAT SUBSCRIPTION PERIOD.
IF YOU DO NOT CANCEL YOUR MEMBERSHIP PRIOR TO YOUR SUBSCRIPTION RENEWAL. YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR A NEW SUBSCRIPTION PERIOD OF THE SAME AMOUNT OF TIME.
The Laboratory Collective Science Kit is a subscription service. By signing up, you agree it is your responsibility to cancel your own subscription by logging into your account profile. The Company does not accept responsibility to cancel your account on your behalf. It is up to the customer alone to cancel the subscription. Cancellations must be completed before the next renewal date. Your subscription will renew on the same date of the month that you signed up after your commitment period ends. Ex: You sign up for 6 months on the 5th of February your membership will automatically renew on August 5th.
You must cancel your subscription 24 hours before the renewal date. IF YOU DO NOT CANCEL PRIOR TO THE RENEWAL DATE OF A CALENDAR MONTH, YOU WILL BE CHARGED FOR THAT MONTH’S SERVICE AND YOU WILL RECEIVE a Laboratory Collective science kit. All cancellation requests received after the renewal date of a calendar month will apply to the following calendar month.
You can only cancel after the first box if you select a month to month subscription. If you agree to a 6 month or 12 month subscription, you need to stay for the full commitment period. Normal month to month or 1 month subscriptions can be cancelled at any point. A 6 Month or 12 month subscription is different and you have agreed to stay for the entire subscription period. This policy protects the company from abuse of our discount.
You can turn off your auto renewal at any time, to cancel your subscription after you have received your set amount of boxes. Just log in to your account, go to the subscription page and select the option to cancel.
If you have committed for a longer subscription and have boxes left to receive, you will be charged for, and will be shipped the remaining boxes. Upon completion of your original commitment, your subscription will automatically be cancelled. Ex: If you sign up for a 6 month subscription and have paid for 3 boxes you will be charged for another 3 before your subscription finishes. This does not initiate any kind of refund if you fail to cancel before the renewal date.
Your subscription is continuous until you cancel, and if you cancel your membership before the end of an existing subscription commitment period, you will be charged for the remainder of that subscription period. By The Laboratory Collective stating you can cancel at any time, this directly refers to the renewal and not your commitment term.
Any discounts given on the first month of a new subscription are applied on the assumption you stay subscribed for the entire initial commitment period. If you request to cancel before the end of the initial commitment you no longer qualify for any discount on any boxes and must pay the one month rate for any box you received a discount on.
The Laboratory Collective discounts are one per household.
Billing & Payments
You will automatically be charged each month for your ongoing subscription. If you have committed to a subscription period lasting longer than one month (Ex: a 6 month or 12 twelve month plan), you will automatically be charged each month during that subscription period, even if you have set your subscription or membership to cancel prior to the end of that subscription period. Further, unless you cancel your subscription or membership prior to the end of your then-current subscription period, at the end of that period, your subscription will automatically be renewed for an additional subscription period of the same amount of time.
For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date, you do not edit your credit card information and you have an ongoing subscription, you authorize us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your membership should you wish to discontinue your monthly purchase of Products.
All sales and subscriptions made on our Site are considered final. The Company has a return policy in line with distance selling laws, if there is a problem or defect with any product delivered by The Laboratory Collective, we will do our utmost to rectify the problem. Please refer to our FAQ page, or you can contact customer service using firstname.lastname@example.org. It is the customer’s responsibility to cancel the subscription prior to re-enrollment.
Boxes ship via USPS Priority Mail. Orders placed during the current month are scheduled to ship the following month by the 15th. Tracking numbers and emails are issued automatically as soon as a shipping label is created. Once a shipment is generated, no further changes can be made to the order, including address information. Refunds will not be issued for a customer's failure to update address information on time. Reshipment can be arranged, but will be at the customer's expense.
Product prices and product availability are subject to change without notice. We may cancel any offer and reserve the right to correct errors, including after an order has been submitted, whether or not your credit/debit card has been charged. If your credit/debit card has already been charged and your order is cancelled, the Company will issue a refund to your credit/debit card account in the amount of the charge. You accept that your subscription being ‘auto renewed’ on the date advised at sign up is not considered an error liable for refund.
We reserve the right at any time after receipt of your order to accept or decline your order. The Company reserves the right to decline sales to any party.
You are responsible for deciding if the products you receive are suitable for your children (including allergies, choking, and all other hazards) and authorizing safe use. Materials can include small parts and are not intended for children under 3 years of age.